Contact Us

Warranty Request

To all NEW HOME homeowners: Please be assured that your health and safety is our top priority. With that said, we are instituting a 14-day suspension on servicing non-emergency homeowner warranty requests. We understand some of the natural burden that will result from this precautionary step, but it is done with respect to ensure the safety of your home and our team members. Check back for Warranty Updates here or directly through your Warranty Manager. 

Until further notice for homeowners to refrain from entering new warranty requests except for emergencies.

Thank you for choosing Shaddock Homes! Each and every homeowner is important to us. We want you to feel comfortable in your new home because it will be part of your life for many years to come. There will be times when you need assistance with the care of your new home and warranty service will be needed. We have moved to a new warranty system to better serve you.

Please use the following link to submit your warranty requests:

Punchlist Manager is only compatiable with the following browsers: Google Chrome, Firefox and Microsoft Edge

*Not compatiable with MAC Machines*

You should have received an email with your log-in information, if you did not please call (972) 526-7710.


Download Bonded Builders Sample Booklet

2-10 Home Buyers Warranty® has covered over 5.5 million new and pre-owned homes, and has a network of more than 10,000 authorized, independent service contractors. They partner with thousands of the nation’s finest real estate professionals, home builders and service contractors who consider their coverage the industry’s most comprehensive structural and systems and appliances protection available.


Download 2-10 Home Buyers Warranty Sample Booklet


For homes purchased prior to February 2018, warranty service provided by:


The Shaddock Experience


Move Up, Move New

Learn More

The Heart of Your Home

Learn More

Current Trends

Learn More