The entire team was great. Clark, our builder, looked after our home as if he was building it for his family. He had great attention to detail. Design center was great picking selections. David, the sales manager, was great to work with and went above and beyond with our requests and questions prior to contract. Was very helpful in the floor plan design process and came up with solutions to our problems we were trying to correct. Loved how Kristin Denney in the Design Studio provided us with opinions and pointed us in the right direction for the look we wanted. Was very patient. We love how everything turned out.
Shaddock spent a good bit of time giving us personal attention for the entire process. Any problems we had were handled professionally and in a timely manner. Kelly is amazing. She is very professional, personable, and knowledgeable. She responded to any inquires during and after the sales process. The design process is very stressful for the amount of items needed to go through in such a short amount of time. 3, 3-hour appointments go by extremely quickly when you are dealing with 5k sq ft homes. Through this, Kristin was awesome at keeping us on point and getting everything done. Our project manager, Kyle, was great to deal with. We had some back and forth over issues, but he always worked through it with us, offering solutions and his input. To no ones fault, we had both weather and the Covid-19 situation to deal with. Kyle worked to get everything done before, but we have had guys coming when available after closing. I think in this type of situation, Shaddock's commitment to get things right is above and beyond.
One thing that we liked was that Cam was always available. He never made us feel like he was too busy for us. He was patient, knowledgeable and seemed to genuinely care about our home.
The design portion of our experience was probably the best because it was easiest. Working with Stephanie was great because she was really nice and helpful. She was quick to respond to our questions and was very clear in explaining the process and design options.
Both Kelly and Kyle were very professional, kept us informed on the process and help with the overall design of our space. They both listened to what we wanted and provided valuable feedback. This was the 4th time we have built and the whole process was very easy and seamless.
Michelle and Terry were absolutely amazing to work with. Michelle is so knowledgeable and helped me throughout the process with everything. I would have made several mistakes on my selections if I wouldn't have had her help. Terry was awesome as well, I work for Toll Brothers so my expectations were high and he did not disappoint!