Testimonials

"The design portion of our experience was probably the best because it was easiest. Working with Stephanie was great because she was really nice and helpful. She was quick to respond to our questions and was very clear in explaining the process and design options."

"Michelle Tornes was our favorite part of the process - she always had a positive solution (or choice of solutions) for any challenge or problem we met. She made suggestions that were always on point with our budget and taste, and was a joy to work with."

"Michelle, Terry and Kristen have all been amazing. The three of them are so knowledgeable, friendly, responsive, and super patient. It has been a absolute pleasure working on building our home with them. We got so lucky with that team!"

"The few things that we noticed that needed to be fixed were fixed as soon as possible. Terry was very helpful answering any questions that I had. Michelle was so helpful during the design phase to make sure we had everything we truly wanted & helped narrow down things to stay on our budget. We are so happy with all of her suggestions that she helped us with. She was also very organized and when we couldn't remember for sure something we picked out she always had very detailed notes to help us out. We are so pleased with how everything turned out and really enjoyed all of the time spent with Terry and Michelle throughout the process."

"Michelle and Terry helped us every step of the way."

"Everything went as expected and everything was explained."

"The attention to details and willingness to make sure we were happy and remained happy."

"It has been a smooth process so far. We check in a few times a week, and everything is coming together just perfectly."

"The easy and availability to submit a warranty request. Not to mention the responsiveness as well."

"The builder Terry was very customer friendly and tried to help as much as possible."

"It was a smooth transaction."

"Working with Michelle and Terry in the process. Their patience and expertise was exceptional."

"They take care of the issues, and the portal for submitting problems is quick and easy."

"Shaddock Homes was the first builder we looked at when we decided to relocate to Texas. The look, style, design, finishes, and quality stood out above the other builder homes we saw. Everyone kept in very close communication with us throughout the entire process, which was very helpful."

"Good follow up, timely construction. Good quality."

"The sales manager and builder went above and beyond to make the house exactly what we wanted and needed for our family."

"I love my home. The quality overall far surpasses other builders. When issues have come up, Shaddock was eager to remedy the situation. Staff are personable and professional."

"Michelle and Terry make a great team! Michelle walked me through the process and what to expect from beginning to end. Terry was great at giving me a timeline through the process as well. I also appreciate both of their attention to detail. From both of their unique perspectives, I was able to enjoy the process rather than experience stress throughout the building phase. They are also both trustworthy and represent Shaddock tremendously. I am proud of my home, and Shaddock should be proud of Michelle and Terry and the professionalism they have in building their homes. One last thing, before I contracted, and throughout the process, I talked to SEVERAL people who live in Shaddock Homes and EVERY ONE of them told me that if Terry and Michelle are building your home, then I have nothing to worry about...and they were correct."

"We are proud of the selections and the end product looks good!"

"Loved my building manager, Robert Durham. He treated this house as if it were his own. Was very accessible, responsive, and extremely courteous."

"Loved my building manager, Robert Durham. He treated this house as if it were his own. Was very accessible, responsive, and extremely courteous."

"Nate is a great warranty manager. Responds quickly, gets trades lined up for repairs, and follows up. He makes the process super easy."

"We love our Shaddock home in Whitestone Estates! We fell in love with it and are still in love with our home! The few minor problems that we have encountered have been addressed by Nathan Phillips our Shaddock warranty representative in a timely and professional manner. He has great communication and and always follows up to make sure the repairs were completed by the repair subs. We appreciate Nathan and Shaddock Homes warranty department!

"Nate is a great representative for both the home owner and for Shaddock. He made all warranty items less stressful. I would recommend him a thousand times over for any interactions."

"Michelle and Terry have been excellent to work with. They are both very personable, we couldn’t ask for a better support team. Thanks!"

"I have been very pleased with the professionalism shown by Nate Phillips. The few times I have needed issues addressed he was prompt and thorough. I would highly recommend Shaddock to anyone."

"Michelle T and Terry J were an absolute delight to work with. After hours, before 8 am, it did not matter they were always pleasantly available whenever I had questions. COVID was quite the challenge for all of us and they presented honest opinions and realistic options whenever I asked."

"We loved working with Michelle and Terry throughout our building process. They were quick to make changes/fixes and even noticed things we would not have during the process. We feel we got the exact home we envisioned and couldn't be happier. Michelle seemed to know every part of the selection process inside and out - it made the initial contracting side so much easier than our previous building experience. Terry was great about being upfront about the delays and when things were ready to be done - getting them done well and quickly. Felt like we were in good hands during challenging times."

"We worked with Michelle and Terry. These two people made this experience the best possible. Michelle was THE BEST! She’s like one of the family. Extremely professional yet still friendly. She assisted us making decisions about the house and use of space. Terry Was THE BEST! extremely professional and knowledgeable. We were treated with the upmost respect while providing realistic expectations."

"I like the communication with the Alan Wolff and Kathleen. They are friendly."

"I liked how Shaddock Homes kept me updated during the building process especially with the supply issues. They delivered what they promised with quality and professionalism. They took extra care to clear any open items."

"Loved that Robert was always easy to communicate with and prompt in his response."

"Andie has done well on some warranty issues I've brought to her attention. I have seen her hold subcontractors accountable and she has advocated on my behalf. She has done a good job of communicating appointment times and also for getting me appointment times that are convenient for me, which I greatly appreciate."

"Alan Wolff and Kathleen are absolutely amazing and did a great job by answering all my questions on time."

"I loved working with Robert Durham. He went above and beyond to build our house to the best of his ability. When I had any concerns or questions, he was quick to respond. He has a wonderful and professional disposition. I highly recommend him for any future projects."

"Where do I even start? Everyone that works at this company is so knowledgeable and helpful - and once you begin a new home project, they welcome you into their already close family. I have been recommending Shaddock homes to everyone! There are three specific individuals that I would like to give a shoutout to especially. These individuals are an absolute ASSET to Shaddock - our homes would not be looking the way they are without them: Richard H. at Sales, Kristin at the Design Studio, and Robert our amazing construction manager. The people at Shaddock are phenomenal!"

"I appreciated the attentiveness of the sales team and the on site manager. They always listen to and fixed any concerns during the build and still come around from time to time to check in. You can still call them to ask questions and they take the time to answer them...even though my house is complete. I have not had any significant issues since the first week when we had to address a few "kinks" in the system. Nothing out of the normal for a new house. In fact, there were not as many "kinks" as I expected. I have some things I would like them to come fix now that we are nearing the end of our first year and coming to the end of the warranty period so I hope they continue with the good service to get these small items addressed."

"Andie has been available to field my questions. Communication is open and honest."

"Our construction manager, Robert and our sales manager, Richard were both great at keeping us updated on the building process and answered all of our questions! Kristin, our design rep went above and beyond our expectations. We were like a fish out of water, but she helped us make the selections that made the home we wanted. Robert almost always answered his phone or responded very quickly with questions/concerns that we had. It was a very pleasant experience."

"I love my house."

"The staff at Shaddock Homes are so helpful. Richard was always prompt and great about guiding us through the process. Robert always went the extra mile with regard to the build. The staff at the design center were also great. My only dislike was being locked into home-pro, it would have been nice to have other options. They were very helpful with putting together a beautiful combination of selections. Again our lender was difficult but the staff at shaddock were helpful in dealing with this. Richard did a great job all around."

"Love it! Kind and helpful."

"I liked the build quality from Alex, he is very friendly and goes above and beyond to help understand the details required post closing. Alex was wonderful and made sure I get a good product."

"We dealt with Richard from signing to closing and he was nothing but a thorough gentleman to deal with and has always answered our questions in timely manner and gone above and beyond. We would like to thank Shaddock Homes for making our experience so wonderful with people like Richard. Robert was amazing to deal with. Always answered our questions and explained things thoroughly."

"They have kept their word and commitment to fixing things that may not have been quite perfect from the close of the home."

"Liam was very easy to deal with and has helped build a very positive image of Shaddock Homes. The design studio experience was good and we were overall very satisfied with the options provided. There were a few miscommunication and misunderstandings based on what was described and what we saw delivered. However overall the output matched what we had asked for. The title company team was good and we had an overall good experience at closing.

"It was definitely a new experience for us and during the process there was lot of learnings, queries etc, but Shaddock Homes representative Mr. Alan guided us with all our queries and helped us to fulfill the dream of building a home for ourselves in USA. We are very happy with Shaddock Homes specially with Mr. Alan and Mr. Greg who considered all our requests that we brought it up to their notice until the last moment, and also post our move-in. We are personally very satisfied with the quality of work, and the outcome; we are and we will definitely recommend Shaddock Homes to all our friends. Mr. Alan was like a friend to us who helped and supported us during the whole process. We are very happy with him. There is nothing that we disliked. Very professionally done."

"I love the friendliness, competence and professionality of the Shaddock Homes team at Edgewater, Fate."

"The quality of materials used by Shaddock is excellent. The customer care service is easily reachable and responded timely manner."

"Kenneth made sure he responded in time via text messages. He is very friendly and easy to work with and always had our best interest. My kids not only know his name but also knows what car he drives and call him by "Ken - the builder". When we started working with Henry Mattson close to the closing time, we were impressed by his professionalism, timely response and knowledge of the construction process. All the items, not matter how small and insignificant it was, that we pointed out during the final walk through, he made sure it was addressed to our satisfaction."

"Overall experience is excellent; The quality of the house is good - confirmed by some of my friends by comparing it with competing builders."

"Design center and lighting vendor were a long drive from the development. Very glad that closing was in Fort Worth. Staff worked very efficiently to arrange a very rapid closing process. Our builder and warranty rep spent a tremendous amount of time with us going over things and documenting a final punch list for completion."

"Nate has been great. He is very responsive and continues to communicate until our concerns have been taken care of. He also has a great sense of humor. The world would be a better place with more people like Nate. Nate has been a pleasure to work with. He coordinates the service personnel and follows up to make sure we are happy with the repairs."

"Alan is a fantastic sales manager. He always answered all our questions and concerns in a timely manner."

"Our warranty manager, Nate, has been absolutely amazing. During the building process, there was always that thought in the back of our head that the builder may turn their back on you after closing - but that was definitely not the case with Shaddock, thanks to Nate. Any time we had an issue with anything in our new home, Nate would be so quick to fix the issue. I would send him a text with the issue, and within minutes, he would reply back that the issue had been logged and help would be contacting me within a day or two. Then, a few days later, Nate would circle back and check to see if the issue had been resolved to our satisfaction. He is such a great representative of your company. 

At times, when we first moved in and there were several things that needed maintenance simultaneously, I was paranoid that I was bugging Nate, and even told him so. He would always let me know that what he was there for, and we were not bugging him in any way. He is so patient, and so efficient at what he does. Thanks to Nate, our first 6 months in the house have been a breeze. I am thankful that he is our warranty manager, and especially, the sense of urgency he brings to any issue that arises. He ensures it is fixed in a maximum of two to three days. Thank you Nate!!"

"Everything with warranty has been absolutely great. Nate has amazing customer service and I appreciate his help immensely. My son also purchased a Shaddock Home right across the street from me and we closed within a few weeks from each other, and again, Nate, has been great."

"Great communication and always friendly."

"I want to thank Maria and Bobby for their efforts and time. Maria has been very helpful throughout the process. She provided very clear information and guided us through the overall process. Bobby has been helpful, too. He use to update us every other week regarding the house's progress. Overall, we had a great purchase experience. Maria has been very helpful throughout the process. She provided very clear information and guided us through the overall process."

"Andie has been great to work with for any warranty issues and is very responsive."

"Professional service on all warranty claims. Every claim was resolved in a timely manner to my satisfaction."

"Andie has been very responsive."

"Maria Rincon is the best sales representative and she answered all our questions patiently. Overall it was a good experience."

"The sales team excelled in providing all the necessary information and demonstrated proficiency in resolving issues effectively."

"All team members are very committed. Very experienced and knowledgeable, meticulous attention to detail. Ability to navigate challenges with grace and find solutions promptly demonstrated his professionalism and commitment to customer satisfaction."

"Alex was very helpful and completely all the issues on time and always available on phone to answer any kind of doubts we had and helped us in clarifying them. Thank you so much Alex!"

"Liked working with Alan, Kathleen and Greg. Management worked with us to resolve the issues."

"I love Matt's promptness with Warranty issues. He's great!"

“The Builder Greg was so helpful throughout the construction, he even went above and beyond in fixing the issues and on the special requests that I had with him. The sales manager Alan was so courteous and helpful throughout and after the purchase. I would definitely recommend Shaddock Homes.”

"Maria Rincon and Bobby Lubojasky were amazingly supportive, understanding and their communication was effective, timely, and accurate. Since the first day, Maria was phenomenal. Buying the home with her was relaxed and enjoyable. Experienced, knowledgeable and a keen problem solver. She makes you feel you are buying directly from the company’s owners, which was big for us. She projects pride about Shaddock home’s products and through the process offered us a sense that the purchase was on our time and she was our facilitator to identify the best options within our budget. Talented, knowledgeable, and an efficient problem solver. Bobby was stellar. Great communicator, honest, patient and knowledgeable. Punctual and to the point. Bobby and Nate did a good use of our time and offered a quick but comprehensive overview of the home, its features, its flaws and limitations and offered communication lines and tips to receive after sales support."

"Bailey is providing us a very good warranty service. Bailey is very responsive and prompt to address any ticket we open."

"All of my questions were answered promptly by Alex Ramos, and anything that was wrong was fixed very quickly. Leslie was very patient, and also very helpful when I was undecisive. We went over the details of the warranties that come with the house and I received detailed answers for any questions I had."

"Alan and Kathleen are experienced and helpful with my purchase of the property at Estates at Rockhill. Friendly and professional in their communication."

"The staff was amazing and made everything my home buying process smooth! Very professional and efficient."

"Manager Javier is really helpful getting things organized and done professionally. Maria is really kind and follow up with us for the whole process. I'm really happy with the purchase!"

"I love everything in the home. I really can't say one thing that I like, because there are SO many things that I like. What I love about Nate is the speed at which he fixes our home issues. He is so quick. He is always on top of things. He is also so patient. He is great."

"Everyone I have dealt with, from Richard Heckenlaible, Kristin Denney, Robert Durham and Nate Phillips have been a pleasure to work with. I liked Nate's quickness in responding, his willingness to always help, and his patience."

"I like the the quick response from warranty team to fix the issues on my house."

"Builder Greg and community manager Alan were helpful and had all our concerns addressed in time."

"Our warranty service rep Andie is exceptional with her commitment to getting things taken care of."

"Loved Alex and George! Alex was phenomenal throughout the entire build process. Leslie in the Design Studio was fabulous as well! Leslie was more than willing to work with us and allowed us to make a few adjustments to truly make our house feel like home! Alex is THE BEST! So personable and professional. Kept us informed and at ease throughout the entire process. Made sure and continues to check in with us to make sure everything is taken care of. Thank you for everything Alex!!!"

"Loved the overall experience and friendly staff at the property. Special shoutout to Bobby, who is outstanding and is always helpful. Maria was also very thorough and helpful in the overall process. Cannot recommend them enough."

"We really like the people that we interacted with during the building process. Our sales person Richard Heckenlaible was really helpful during the process. He used to take weekly pictures of the progress and send us. Since we were moving from Virginia to Texas, they were really helpful. He is really courteous and would answer our calls in a very timely manner. We made a friend in Texas in Richard during the process. Our construction supervisor Robert was excellent. Very detail oriented and would help us with our questions. He has lot of knowledge in construction and would guide us through the process. Specially when we were trying to do something crazy, he would warn us. He went above and beyond in accommodating our needs during the construction process. Robert, who was our construction supervisor, was the best we have ever worked with. We built 6 houses before and he is the best. He is very patient and knowledgeable. My wife and I are very happy with his service. We made another friend for life in Robert.  Kristen was very knowledgeable and helpful during the design center selection process. Since we had limited time in selecting because we were away, she was very courteous and helpful.

I couldn't say enough about both Richard and Robert about their help to us. I would strongly recommend Shaddock Homes to our friends and family. We are already guiding our friends and family to Whitestone."

"Prompt & responsive. Understands the issues and provides prompt response and solutions."

"The highlight of our experience was certainly sales Joe and Tammy, they are both very knowledgeable and extremely professional and represent your company in a very positive light."

"The sales manager Maria is fantastic. She is the best."

"Warranty team was good and getting quick response from the team as soon as we create the ticket."

"Maria was amazing!"

"Michelle was incredibly helpful with many aspects, going well beyond the call of duty. Randy was terrific."

"We do not have any complaints! Randy and Michelle were both very responsive with any questions we had during the home purchasing process. We bought an inventory home and have been very pleased with all of the finishes that were chosen! Randy was great at noticing little things that should be fixed or added during one of our walk throughs. He was very thoughtful and added a door stop so our glass shower door does not slam into the wall and extended the cord on a ceiling fan in the bedroom. These were all his suggestions and were very thoughtful!"

"My builder, Alex Ramos, was wonderful. He had great communication, explained everything very clearly, and always took the time to answer all of my questions in a timely fashion. I knew that my home was in great hands and that he would make sure every detail was taken care of perfectly. I cannot say enough positive things about Alex. He was wonderful to work with. I have heard that the building process can be very stressful and I never had to worry about anything regarding the construction of my home with Alex."

"Maria is an amazing person who understand everything a customer expects while buying a house! Her willingness to help beyond known areas of customer truly makes her a great person for Shaddock! Leslie did an outstanding jobs in all aspects! She enlightened us with design and new home requirements with lots of patience and care! Special thanks to Javier for an amazing work with our home construction! One thing I really liked is his true willingness to help and put himself into customer lens to better understand! Collectively I had great experience with Shaddock!"

"We would like to express our Heartfelt thanks and a ton of Gratitude to Shaddock Homes Team and our Maria from Shaddock who worked with us through our entire journey for our dream house and worked tirelessly to get us everything from the Start of the contract to build then the closure and hand over of the house. Maria helped us walk through every single step of the Home buying and the process behind it along with immense patience and great listening skills as since sometimes we would be very curious to know and she never hesitated to answer our questions as well as took our phone calls anytime and responded to messages even during off days and hours. It was Maria who convinced us to buy our house through Shaddock Homes as against other builders and in fact we had another friend who said to us blindly saying that. "If you want to build a home in Frisco, then Shaddock is the builder you should all trust in"; True to the saying that there has been no looking back once we choose to build the house and everything has been as expected . 

We have been extremely lucky that we had Maria and Bobby as our construction manager and they both took extremely good care of us during the house journey with all the positive vibes and happiness which they both brought on board and provided with all the different options during construction of the House and helped us with all the processes and would like to mention that both of them have a very strong helping nature and support. It is very rare that we find such people like Maria who are willing to walk the extra mile for their customers without compromising the qualities and values and also to mention about Bobby who is always ready to go the distance with his customers all along the way. We have been very lucky that both Maria and Bobby are still helping us as we are still settling down and setting up our house. Its nevertheless to say that we have found a very good friends for life both Maria and Bobby who helped us secure our dream home and will be part of our journey for life. I would also like to mention a special thanks to Shaddock Homes team and Mr. Jay Hankla ,General manager for having built such a wonderful team at shaddock homes who manage the dream houses of individuals across multiple projects and make it possible for every family who chose them as builders."

"I liked the way sales agent Maria Rincon guided me through all the steps of home buying. She always kept me posted about updates & also conveyed the truth & helped me in solving my concerns. Monetary transactions & contracts were also very smooth. I also liked the construction quality of Shaddock. Maria Rincon always helped me in solving my concerns & kept me posted."

"Sam went above and beyond getting some pre closing issues resolved thus ensuring that we could close in a timely manner as we were moving from out of state. He has been great on following up on some minor issues we identified. I would like to thank George for his assistance in helping us deal with moving issues that occurred secondary to a delay in closing.  It was a pleasure working with Sam. He always got back to us in a timely manner with answers. He went above and beyond to resolve the issues with our gas line so we could close in a timely manner. Sam has excellent communication skills and when he says he’ll have someone come out, they show up."

"Everything was smooth and there were no issues on the closing day. Michelle Tornes was very helpful and answered our questions very patiently. She also made sure that we received our personalized cutting board even after almost 2 weeks of closing. That was really nice of her. Randy was very detailed. Answered all our questions."

"I am very happy about whole process right from beginning till to closing. Customer care experience was really pleasant and friendly."

"Maria was awesome and very helpful during the entire process. Javier was great and kept us informed on progress throughout the process. We like the build quality."

"The sales team was very professional and courteous."

"Alex Ramos is an amazing and very thorough builder. He cares about quality and making his clients happy. Alex explains everything in detail and makes sure you understand it all."

"Kenneth O'Brock is a rock star. He was always responsive even on his days off. He deserves a 10 rating for jumping thru hoops to help us."

"Matthew Phillips, Warranty Manager service was great!"

"The customer relationship management and communication was top notch. Maria Rincon did an excellent job of providing a great client experience from start to finish and also managing all stakeholders involved to ensure closing date was met. It is key to mention Leslie Barnes who was extraordinarily patient to accommodate all my request, she went extra miles to ensure I was satisfied even talking to my wife who was in another country to ensure requirements weren't miscommunicated."

"All my experience is highly positive with Mack McGowan and Richard Berquist. Rich is very responsible and helpful through out the whole process. He reached out to me after I moved in and I told him about a window issue. He stopped by the house on Memorial Day to check the issue. I have extremely positive experience with my construction manager Mack McGowan. We had the staircase stain issue due to the nature of the wood. Mack took a really quick action and offered us his professional opinion by helping us reselect a wood and got it solved."

"End-to-end great experience. Everyone we worked with, sales/project manager/design-center manager/warranty manager, were helpful & professional. Very attentive to our questions/requests and supported us as much as possible. Nate was great. Contractors he sent arrived quickly & got things fixed in a timely manner. We love the overall experience."

"Great customer service experience from day 1. The BEST communication!"

"Kenneth O'Brock was very responsive to any questions we had. He also helped through all phases of construction. The closing process was quick and efficient. Brad McLain was very helpful and responsive to any questions during the process. Brad took care of getting issues fixed that were pointed out during the walk through."

"Excellent customer service all through the buying, building and first year ownership process. Nate Phillips, the warranty manager is prompt in addressing warranty requests. All issues were addressed satisfactorily."

"I am glad that Shaddock Homes have him for a Warranty person when I call he gets it done."

"Matt was profession and very helpful."

"Overall the house was built very well and Greg did a great job ensuring everything was as good as possible. I have been very pleased with the communication after closing on the house. I have had a couple of very minor questions and was able to text Greg and he replied extremely fast. Definitely satisfied with the after purchase support thus far."

"My experience with Shaddock Homes is very smooth from the starting of purchasing the home. Maria and Bobby was really nice to work with and they communicated well during the process. The sales representative are good and provided the needed information during the process."

"Alan is great to work with!"

"The Sales and Warranty Team (Matthew Phillips) are professionals to say the least. Matt responds promptly to any questions I have and he is very resourceful in those rare instances where he himself cannot be of immediate help. I love working with SHADDOCK...peace of mind. I love the resourcefulness and professionality of the warranty and customer services teams. I love how my home came out and I am very satisfied with Shaddock's work."

"Both Maria and Javier were great assets and helped us through the journey. Special mention for Javier on getting the house ready for close on the earliest possible date. Maria explained the whole process and helped us set at ease by explaining what was going to happen at every step from contract to close. Leslie was very helpful in guiding us through the design selections, and provided suggestions where we were confused between multiple options. Javier listened to our feedback and answered all questions, he was very timely in providing updates and was always reachable for any questions."

"Richard (Sales manager) and Mack (construction manager) were wonderful to work with! They both had excellent communication regarding all the steps from signed contract up until move in and were more than helpful in accommodating our busy schedules to get things like the home inspection and blue tapping done quickly and efficiently. Mack (construction manager) is amazing! Excellent communication, detail-oriented, and very helpful with all questions but within and outside his purview. I hope every buyer gets such an accommodating, decent person like Mack to work with!"

"Andie is awesome. Highly responsive and professional."

"Rich was very helpful since day one up until the day we closed on our home. He is such an asset to Shaddock. Mack did his best to accommodate our requests to make our home more personalized. Rich is amazing! Very helpful and accommodating. He listened intently to every concerns that we had. And helped us all throughout the process. Leslie was helpful during our design selections. Helped us decide on the important features for our home."

"We love our floor plan, lot, and most importantly the sales rep Kenneth. He was responsive and explained things in a very easy manner. He was always excited to speak with us whenever we had questions. Kristin Denny was patient and really helped us make our selections a stress free process."

"Initial Consultation: The consultation process was smooth, and I appreciated how Kenneth approached all our need . He was very patient to go over all the questions we had.

I recently had the pleasure of working with Leslie Barnes during the design consultation for my new home, and I wanted to provide feedback on my experience. Initial Consultation From the moment we met, Leslie made me feel welcome and comfortable. Her friendly demeanor set the tone for a productive consultation. Listening Skills: Leslie took the time to listen to my ideas and preferences, ensuring she understood my vision for the home design. Her ability to ask insightful questions helped clarify my needs. Design Expertise Knowledge and Expertise: Leslie demonstrated exceptional knowledge of current design trends and materials. Her expertise was evident as she guided me through various options, providing valuable insights into what would work best for my space. Creative Solutions: I was impressed by Leslie’s ability to suggest creative solutions to design challenges. Her recommendations for color schemes and materials were both practical and stylish. Communication and Collaboration Clear Communication: Throughout the consultation, Leslie communicated clearly and effectively. She explained design concepts in an easy-to-understand manner, making sure I was comfortable with every decision. Collaborative Approach: Leslie fostered a collaborative environment, encouraging my input and incorporating my ideas into the design. Her willingness to work together made the process enjoyable and rewarding. Attention to Detail Detail-Oriented: Leslie's attention to detail was outstanding. She meticulously reviewed every aspect of the design, ensuring that all elements aligned with my vision. Overall Experience Exceptional Service: Overall, my experience with Leslie Barnes was exceptional. Her professionalism, creativity, and dedication to customer satisfaction made the design consultation a highlight of my home-building process. Recommendation: I would highly recommend Leslie to anyone seeking a knowledgeable and personable design consultant. Her expertise and passion for design shine through in every interaction. Thank you, Leslie, for your outstanding service and for helping bring my dream home to life.

I am writing to express my appreciation for the outstanding service provided by Brad, the Construction Manager, during the construction and post-move-in phases of my new home. His dedication and expertise have made the entire experience a positive one. Construction Phase Project Management: Brad managed the construction process with remarkable efficiency and organization. His attention to detail ensured that every aspect of the build was executed to the highest standard. Communication: Throughout the construction phase, Brad maintained clear and open communication. He kept me informed of the progress and promptly addressed any questions or concerns I had. His transparency and reliability were greatly appreciated. Quality of Work High Standards: The quality of workmanship on the house is exceptional, reflecting Brad’s commitment to high standards. From the structural elements to the finer details, every aspect of the home is beautifully crafted. Attention to Detail: Brad’s meticulous attention to detail was evident in every part of the home. He ensured that the finishes and fixtures were perfectly aligned with my preferences and expectations. Post-Move-In Support Seamless Transition: Brad facilitated a seamless transition into my new home, making sure everything was in perfect condition before I moved in. His thorough walkthroughs and checklists ensured that nothing was overlooked. Responsive Service: After moving in, Brad continued to provide excellent service by addressing any minor issues that arose. His responsiveness and willingness to go above and beyond made me feel valued and supported as a homeowner. Overall Experience Exceptional Service: Brad's professionalism, expertise, and dedication to customer satisfaction have made the entire building and moving process a smooth and enjoyable experience. Recommendation: I highly recommend Brad and Shaddock Builders to anyone looking to build a home. Brad’s exceptional management skills and commitment to excellence truly set him apart. Thank you, Brad, for your hard work and for making my dream home a reality."

"Maria was helpful and knowledgeable. Very accommodating of my meeting requests and tried to keep my request as much as possible. Maria's all over support, during the entire process was great. It's difficult to pick 1 single point."

"I liked everything in my home buying experience, everything went smoothly and George help us through out the process very patently and answered our queries with a quick response and Sam D one of a kind technician and home inspection specialist in helping us fulfil all the list that we pointed and resolved them very questionable with our short closing in mind. Really restful to work with these guys and eased up my home buying experience smoothly."

"It was smooth all along"

"We loved every single step! Terry John’s and Michelle Tornes are the absolute best team to work with. Amazing people. Loved their communication and attention to detail. They are the BEST! Michelle Tornes is phenomenal. She loves Shaddock and you can tell. Such a dedicated person. She is amazing. Love her so much and she is great to work with. She has been a blessing to our family. Kristin Denney did a great job helping me pick things for our home. She has great taste and I feel like we are very similar in what we like. She is great to work with. Terry Johns is the best. He is very experienced and knowledgeable about everything. He is great to work with. He taught us a lot and is great at explaining things too. Great communication, great person, highly recommend. We thoroughly enjoy seeing him around the neighborhood. He’s a great guy."

"It was a very smooth and satisfying experience. Terry is awesome."

"Everything was great from start to finish. All my questions were answered. George was very helpful and timely in answering all my questions. I liked all the finishes. Sam did the final walk through. He was amazing. Took the time to answer all my questions. He also came on 3 separate occasions AFTER we closed to help me with some questions I have. He went above and beyond. Couldn't be more impressed. Sam was extremely thorough in the walk through. He even put together a helpful “book” of tips for homeowners. He was great!"

"The whole experience was great. They were great to work with and very professional. I like the way Leslie explained the different options and overall demeanor."

"Excellent guidance from sales to final walk-through. Richard at the Parker office was very helpful in designing the changes we requested. He had some excellent suggestions for us to consider. Richard kept us informed at every step of the building process sending us pictures and updates. Robert Durham, our builder is the best. His attention to detail in making sure what we are getting is exactly what we signed up for is outstanding. We just felt we were in good hands with Robert, all through the building process. Richard Heckenlaible was the best sales representative we could ask for. This being our first custom home, he was extremely helpful and thorough in guiding us through the changes we requested. He always came back with answers for each and every request we made. He is very attentive to our needs and went above and beyond to meet them, even the little ones we forgot about later. 

Robert was the best construction manager we could ask for. He went above and beyond to make us a satisfied home owner. He accommodated a last minute request where we wanted the stucco to start at a lower level, just like the Shaddock home in our neighborhood. They had planned to start the stucco at a higher level. There was no specification on where it could start in the
contract, so it was entirely up to Robert to make it happen and he did! Our house looks so beautiful because of this change. The paint on the siding boards did not match our stucco even though it was supposed to be the same color. He made sure to repaint it to get it closer to our stucco. He understood our requirements so well! He is a kind and reliable person we enjoyed working with. His attention to detail is outstanding!"

"Overall we were very happy with the service we got both from Richard, our Sales person and Robert, our builder. They were very cooperative and helpful. Robert was a delight to work with. Richard was a delight to work with."

"Maria was amazing to work with. She gave us insights into the costs that would add up after the base purchase and was a great sounding board on the interior exterior choices we were making for the home. Her willingness to wanna chat with us and truly go above and beyond in guiding us through the process was amazing. Javier was truly a breeze to work with. He was punctual with following up and guided us along at so many points throughout the build process. Always available to answer and played a big role in ensuring our construction related worries were addressed and put our minds at ease. Walk through was thorough and we were grateful for Javier taking the time to explain everything to us."

"Sales team was great, Joe and Tammy, and my building project manager Greg as well as my warranty manager JJ. Stephanie was nice and courteous!"

"It has been fantastic so far and warrant service team and customer care is quick to acknowledge the issue and fix it. Easy to work with Kyler Jay and he is ready to help and go extra mile for fixing the open the issues."

"Michelle was great!"

"The sales person was amazing and did a great job. We bought a spec home (it was built for someone else and I believe their contract fell through and the home came on the market and we decided to buy it) The meeting with the builder was good too and they promised to take care of the things we were able to notice. The sales team was amazing."

"Very encouraged with warranty experience. Very proactive communication met my expectations."

"I like how prompt issues are addressed."

"Kenneth was excellent in communication and friendly throughout the purchase process. Henry ensured follow up items were addressed on time."

"The sales manager, Maria Rincon is a very nice person and friendly, who had helped and gave an immense support from contract through move-in. Bobby, the construction manager, is a very good person who had communicated very proactively in all the phases of the house construction, and advised many things from all the perspectives and supported a lot to keep everything in place during and after inspection activity. Bobby, the construction manager gave a detailed orientation on our and taught each layer from the house perspective. We had a great experience in Shaddock Homes design studio during this process. Everything looks great and workman did a good job on all these installations."

"It was a very smooth process overall and I really liked the communication from Richard and Robert. Richard is an excellent sales rep and was pivotal in our decision to proceed with Shaddock as opposed to other builders. Working with Robert was great. He is very professional and courteous. He also communicates very well. When we were doing the walk-through, he was paying attention to every small item we had outlined."

"Construction quality is great and I am very satisfied working with Sam. Sam and George did a good job helping us walk through the home and also fixing all the suggestions we had."

"I think the warranty team has been exceptional, responding quickly to all work orders we have put into the system. Overall, very satisfied with the customer care team!"

"JJ with customer service and warranty issues has been outstanding. He is a definite asset to your organization. JJ, is the ultimate follow up person. Calls are returned without delay, his courtesy and professionalism are second to none in my opinion. I have held various high level executive positions in my career and he is certainly someone I would have loved to be on my team. A++."

"One of the reasons we chose Estates at Rockhill is Alan’s friendly personality and how he made us feel welcome right away. We had several questions and concerns when choosing our lot, but despite this, Alan was always patient with us and gave advice to find the lot that would work for our family. . Overall, Alan’s support made a huge difference in our home-building experience. His friendliness, patience, and proactive approach helped us overcome challenges along the way. We truly appreciate his guidance and effort, and are very happy with our new home."

"Nothing awesome experience!!! Seamless process and Allen is awesome. Liam was top notch."

"The sales experience was excellent. Alan was patient, answered all my questions, and was incredibly supportive throughout the process. His professionalism and guidance were the primary reasons I chose to purchase a home in this community. He treats customers with genuine respect, ensuring they feel valued and satisfied throughout the entire process."

"Communication was great through the whole building process. Leslie was awesome at helping us meet our design dreams and budget. Closing on a house will always be stressful, but the process went as smoothly as possible. The house looks great."

"Working with Michelle Tornes and builder, Terry, was seamless and a great experience! Michelle Tornes made our experience seamless. She is so knowledgeable and updated us frequently. I highly recommend working with Michelle! I have built homes in the past but have never had someone so knowledgeable of every build phase. Would do it again! Terry paid attention to detail and was amazing to work with through the entire process! Would build again using Terry! 

"Everyone was pleasant to work with. They were responsive. Our builder Kyle took extra care and made it a positive experience for us. Richard was courteous and was very responsive."

"Michelle and Terry are both wonderful representatives for Shaddock Homes. They are great people to work with and have great ideas! Michelle is so knowledgeable about all the floor plans and how they suite the needs of buyers. Terry was great and helped with all our questions."

"The experience of buying name was really awesome. Right from the beginning, our relationship with Shaddock is excellent. We are really very happy about the whole home buying process. It was very pleasant and happy."

"George and Alex were good to work with. Thank you!"

"As a first time home buyer, I had no idea what was involved what was in store or what to expect. The people at Shaddock, especially George, were very helpful and knowledgeable throughout the entire process. From sales to delivery, they made the home buying experience extremely pleasant. They were always available to answer any questions we had. I am totally satisfied with my new home."

"Everyone was friendly and made an effort to help whenever possible. Alan ensured proper follow-ups and addressed issues at a good pace. He identified multiple issues in the house and collaborated effectively with the builder, Greg, to resolve them. Greg identified and fixed several key issues, showing diligence and commitment."

"Maria Rincon and Bobby Lubojasky consistently demonstrate exceptional professionalism and support. I’m truly grateful for Maria’s proactive approach in stepping in to ensure everything runs smoothly. Nate Phillips does his best to respond to emails and inquiries promptly, even while managing a busy schedule. Together, they form a remarkable team that ensures no task is overlooked."

"I loved everything! Sales manager Liam and construction manager Allen were really helpful throughout the process! They always stayed on top and answered all my questions without any hesitation. Allen is great, he made sure every tiny detail in home and always gave the updates! He is really super cool and he did wonderful job Leslie helped us in selecting our options! Leslie showed us all the itemized pricing when we select any options that helped us to set budget!"

"Henry my construction manager is really great. He took all our inputs and get the things done on time. Without Henry we would have been struggled a lot. He made our lives smooth."

"Everything was smooth and addressed all our requests. Stephanie was very patient in explaining all the selections and helped me to pick the right choices."

"Kenneth was very helpful and understanding. Stephanie was also helpful and responsive!"

"Kenneth and Henry were both amazing through out the whole process. Very understanding, available and flexible with dealing with all issues that came up. Kenneth was amazing. He went above and beyond throughout the whole process. We had an appraisal issue, and he personally provided information to help resolve the issue in a timely manner. Henry was very detailed and flexible with changing one of the bedrooms upstairs, changing it to match the model in a different community."

"The entire process was fun, and Lea Singh was awesome! David was excellent and spot on!"

"Very timely and great experience with helping with minor issues. Great service!"

"Richard is wonderful to work with. We bought the home because of Richard. He patiently explained the entire process, walked us through several homes during the purchase cycle. Kristin gave us great recommendations and design suggestions. Robert is fantastic to work with. He is super helpful in getting things to completion."

"Shaddock services are very proactive. They were very friendly and reachable."

"Great customer service! Great experience and I was taken care of by Bailey Jay!"

"The communication with the builder, Mack, was excellent! Mack had amazing communication. Richard helped us learn about all the incentives available to us."

"Working with Richard and Kyle was very smooth and easy. They always made them self available and had answers to any questions I had. Richard was knowledgeable patient and willing to answer any questions. Kyle was very accommodating and very flexible with his schedule, answer all my questions and delivered me a finished product. Kyle was very patient and knowledgeable very thorough doing the walk-through answer any and all questions my wife had."

"This has been our 4th new construction home, but first time in Texas. This has been by far one of the best experiences we have had. The quality of construction is very good and we have had such minor issues during the first year. We have had only a few drywall seems have cracks, which is very impressive considering how much settling there is during the first year. For the very minor items I have opened a ticket on, the responsiveness is great. Things have been fixed very fast. From the sales team, to the project manager and now the home warranty team everything has been great. I would definitely purchase from Shaddock again based on our experience with this home. I am satisfied with our experience and I don’t think there is really anything that could have made it better. Everyone has been responsive, friendly and helpful."

"I had a wonderful experience working with George during my home search. He was professional, knowledgeable, and always available to answer questions. George took the time to understand my needs and made the entire process smooth and stress-free. Thanks to his expertise, I found the perfect home and secured a great deal. I highly recommend George to anyone looking to buy a home!"

"Great experience to work with both Kenneth and Henry both were there from start to finish."

"Michelle was always responsive and so committed to her clients. I appreciated the pride she took in her community."

"Robert was an excellent project manager! He took the time to explain things along the way giving valuable insight to someone who hadn’t built or bought a new home in 30 years. Probably the highlight of the entire experience. Having lived in my previous home for 30 years, we had a lot of concerns in general and Robert was amazing in helping us understand everything along the way. He's amazing! I would recommend him and Shaddock to any one I know!"

"Construction manager Javier, sales manager Maria, design center Leslie, sales executive Janet and title company professionals handled in a very professional way. They were very helpful, friendly and easy to reach throughout the process. Maria did a great job in understanding our requirements and offered us with suitable options, provided amicable solutions, swift response to all our questions and guided us throughout the process and following up for any issues even after closing. We had a nice experience in design center. Leslie is very knowledgeable, listened to our preferences and offered thoughtful suggestions. Leslie was patient throughout the process, gave us needed time to I make our choices and accommodate the changes we needed. Javier is very knowledgeable, friendly, transparent and trustworthy person. He kept us updated throughout the process, was always reachable and listen to our needs and concerns. He efficiently addressed any issues, shared key points to take care after closing which provided us, as first time buyers with valuable valuable information and made the overall experience smooth and reassuring."

"The process has been very easy and communication was great. Joe and JJ have both gone above and beyond to be helpful. Joe was extremely responsive and helpful with anything I needed making it such a smooth home buying process. JJ made sure everything was clear and answered any and all questions. I had a great purchase experience!"

"Lea and David have been so friendly and helpful answering all questions!"

"We were SO HAPPY with our work and relationship with Mack, he listened to us and was so customer focused. Construction continued with all decisions made and a great pace with Mack pushing the Team to our end of year/early January turnover. There were some hiccups along the way but Mack coordinated the work through and delivered a great final product. Overall from our perspective, we got a spectacular product and are extremely happy with our new Shaddock Home. Richard was very personable and connected with us easily."

"Lea and Colton have made my first time buying experience amazing. Looking forward to work with them in the future. The overall experience of the home delivery was awesome."

"The people I have interacted with along the process have been the best to work with. The quality of the home is superb. Great quality!"

"All good. Maria , Design Studio and Javier was helpful during the contract and construction process. Maria is a wonderful person to work with. Knowledgeable and every time I met she provided valuable inputs on my selection etc.. Javier one of the best person to work with. On time update and easily reachable. Very knowledgeable and helpful all the time. Highly recommend Shaddock to my friends and families."

"Michelle is very supportive and provided info on timely manner."

"Maria is awesome! Leslie is great to work with and very helpful! Bobby was great to work with, he was available when I reached out to him. He did a wonderful job in building my house! Thanks Man! Everything went great!"

"Bailey Jay has been an outstanding communicator setting expectations appropriately and getting the techs out here timely. Alex Ramos, our builder, is superb."

"Mack the builder was excellent!"

"Good customer service fast respond. There is nothing to dislike everything's excellent. I had amazing experience with Shaddock homes. Excellent sales person (Richard Heckenlaible) and construction manager ( Robert Durham). From purchase to closing everything went smoothly. Construction manager, Robert is one of the best guy well experience, very polite, and there is nothing to dislike."

"Nate has been fantastic for us and solving any issues we have had in our home."

"I liked working with Michelle and Terry very much. Great help with their knowledge of how things work in this building process."

"Shaddock Homes are the best and they have the best people to work with. No other builder offers warranty services as exceptional as Shaddock."

"It was great experience as the queries and service requests were quick to be resolved."

"Great experience. The warranty team has been very attentive and answer and resolves any inquiries quickly. Bailey quickly addressed any concerns and my minor inquiries."

"Awesome builder, had a very good experience throughout the process. customer service also fantastic. Alex, Bailey and George took good care and supportive."

"Shaddock made EVERYTHING easy. They worked with me on offering financing and were lenient with me using my credit union. Suzanne Sadler was PHENOMENAL to work with and is now considered a Rockwall friend! Ty was also amazing regarding home walk through and acclimation and quickly actioning the handful of items that came up. Shortly after closing we had a minor electrical issue for which he fixed the same day. On top of it- they exceeded expectations when we presented them with a few small gifts to say thank you for the support- they had gone above and beyond with some personal WELCOME HOME gifts that cemented we made the right decision. I hope we don't choose to move as we LOVE our home- but if we seek change, Shaddock will be our first stop in the hunt for 'what's next'. Thanks for amazing customer service!"

"Without question, working with Rich, from start to AFTER finish, was a complete joy. I don't state that lightly. He literally could not have made this process any more straightforward for my wife, my son, and me. He was thorough, knowledgeable, solved little issues we had with the closing, and was always responsive. Honestly, I was blown away by the process. Y'all are doing something right over there. It starts with the people (Rich in the sales office) and ends with a high quality, clean home."

"Suzanne and Ty were great. Really the people throughout were great. Suzanne was a straight shooter and patient throughout the process. Kristen was also very clear if she felt we were not going to like a selection and helped guide us to good decisions."

"Sales Manager is more polite and explains clearly on every aspects. We connected with Maria and she is very very cooperative for any discussions and clarifications. Great response from Nate on any issue, very proactive."

"I liked how Shaddock Homes stayed in constant communication throughout the whole process. Everything addressed before closing was taking care of after. Any other concerns that were noticed after closing were also taken care of in a timely manner."

"I enjoyed my interactions with both Maria Rincon and Bobby Lubojasky. They made the experience easy and pain free. From the purchase of our home through the entire building process, they exceeded our expectations."

"First time I am building home with Shaddock, I saw other shaddock's home, inspired by their build quality and we bought shaddock home! Build quality is amazing! Bailey is awesome and easy to work with."

"Kyler is quick to respond to questions and scheduling repairs."

"John Jay is excellent to work with and I greatly appreciate all of his help when I first moved into my home to assist with various matters!"

"Every single employee I interacted with were so kind and caring. Shaddock went above and beyond every step of the way. Lea was incredible. She listened and really found us a home that we absolutely adore. She really was the tipping point that made us choose Shaddock over other builders. Purely through great customer service. David was very communicative and helpful throughout our journey. I felt like my house was properly explained and I was prepared when moving into the house."

"Impressed with the sales person Michelle Tornes, she was fantastic. Couldn’t have got through the building of our house without her. There wasn’t anything that she didn’t know and how to handle it. Also, our builder, Terry Johns, was fantastic too. He was always there to fix any problems or answer our questions that came up with our house."

"Easy to work with, and resolved any issues in a timely and very professional manner."

"I like the quality of our home and built very well."

"Richard and Kyle were delightful to work with. The quality of my home is great. Any items that I’ve had come up has been resolved very quickly."

"Alan was amazing person to work with! Alan, Greg, and Jay were all great folks to work with."

"We love the exceptional quality of the home's construction and the top-notch customer experience with Shaddock Homes. The construction manager, Tyler Treff, was great at communication and ensured timely completion with great quality. Any issues that were caught during the build were promptly handled by Tyler, which added to the positive experience. I would definitely consider building with Shaddock Homes in the future as they truly know what they are doing. Their attention to detail, commitment to customer satisfaction, and expertise in home construction make them a reliable choice for anyone looking to build their dream home! Matt was great all around! He thoroughly explained our home during the walk, gave tips on maintenance and best practices, and, left us well informed along with the feeling of actually knowing how to drive our new home. Great work."

"George was very knowledgeable about the homes and gave good recommendations on upgrades, etc. Very responsive and worked with us through many things. Was a great experience and we are very happy."

"Liked everything all the time, each and every one involved in the whole process was very much accountable and helped us have a very smooth journey. The one thing I liked most about my experience with Javier was his exceptional communication. He was always proactive in keeping me informed, clearly explaining every step of the process, and making sure I felt confident in each decision. That level of transparency and responsiveness made the entire project feel manageable and stress-free."

"I liked the overall sales process. George made it very easy. George patiently answered all the questions that arose during the process. Alex answered all questions during the construction process."

"I really liked how John Jay is very responsive. He is always trying to help."

"Maria, the sales advisor was very transparent throughout the whole process. Bobby was great in explaining the ins and outs of the house."

"Michelle Tornes was an absolute bliss to work with. Her suggestions and insights helped us from the scratch to make this process seamless. Being an out of state buyer communication was the key and Michelle ensured we were thoroughly informed. Glad we picked Shaddock and Michelle was icing on the cake."

"Best Quality of construction Best Customer Service."

"All requests are met in time and resolved in time by John Jay. Always responded in time and took care of all the requests."

"The communication was excellent. From Michelle our sales rep, to Randy our builder. Michelle was super knowledgeable and always got back to us. She had reached out to others regarding some custom features, but always circled back and got us answers. She was exceptionally knowledgeable and extremely pleasant and patient with us. She's a gem. Randy was amazing. Genuinely cared and offered solutions to some of our concerns. And most importantly followed through."

"Michelle Tornes and Randy West were great professionals that added value to the process with communication attention to quality."

"It was a pleasant experience and all the team from our sales Karen which was awesome to Sam our home project manager he was very helpful and always on top of his work. Karen helped us through out the whole process she was always helpful even after closing she still kept her promises."

"Throughout the process, Richard Berquist and Mack McGowan were men of integrity and did what they told us they would do timely and effectively. We felt honored by their attention and care to our needs and we valued their input during our process -- true partners. No matter how busy they were or how challenging the inquiry, Richard Berquist and his assistant, Susan O'Brien, treated us with the utmost respect and as if we were their only client. I need not compare them to other sales representatives -- they are in a league of their own. Can anyone say enough amazing things about Mack McGowan!? It's a safe bet to say that we'd want Mack build every home we build from here on out. We are beyond pleased with Mack! Leslie Barnes took time to understand us our desires and dynamic, which created a seamless experience in designing a house that would become a home."

"Experience with Sales Manager Alan Wolff was great. He always has time to address queries and concerns. Resolved them quickly. Really appreciate his work. He was very patient, knowledgeable and always tried to help us. Katherine his assistant was very kind and helpful."

"The entire journey from contract to move-in was seamless and stress-free. Every step was clearly communicated, making the experience truly enjoyable. Karen was incredibly knowledgeable and approachable. She guided us with patience and made the entire process feel effortless and reassuring. Our construction representative was attentive and detail-oriented. They kept us informed at every stage and ensured our concerns were addressed with care."

"I liked the way I was given a white-glove treatment right the day I walked in the sales office of Estates at Rockhill. Alan Wolff, the sales representative was very nice and enthusiastic. Even though Alan didn’t know if I was just browsing or actually planning to buy, he treated me like a serious buyer right from the start—and that deserves a shoutout. He took the time to walk me through all the options and showed me the model home plus three more spec homes that same afternoon. It helped that it wasn’t a crazy busy day, but honestly, I feel like he would’ve given the same attention no matter what. He guided me diligently with the process. I just loved working with him. We also enjoyed working with Stephanie McMillan, our design gallery consultant. She wasn’t pushy at all—just listened to what we wanted and offered some thoughtful suggestions that actually fit our needs. Lastly I want to give a huge shout out to our builder Greg. Greg is a man on mission and held on to his commitments and dates, he is a rockstar. Greg truly exceeded expectations—attention to detail, great communication, and a real commitment to quality every step of the way. He made the whole process feel a lot less overwhelming, and it really shows in the finished home. He stuck to every timeline he promised—no delays, no surprises. That kind of reliability is rare and seriously appreciated."

"I have enjoyed the staff I’ve worked with Lea and David"

"I have nothing but positive remarks on Joe and Tammy in Shaddock 40s offices in Fields. They were ASTOUNDING and felt genuinely interested in setting us up with our home and purchase."

"Home buying experience was first class. Quality of the house has been impeccable. Bailey has been responsive to all requests made in regard to the house. Very happy with everything so far!"

"I have had a great experience with Shaddock Homes. John Jay has gone above and beyond to provide great service. Communication is always prompt and my issues have been resolved in a timely manner."

"I want to take a moment to commend the team that made our homebuilding experience both smooth and rewarding. First and foremost, I’d like to express my sincere appreciation for our construction manager, Bo Pinnon. Bo demonstrated exceptional professionalism, attention to detail, and a hands-on approach throughout the construction process. His dedication and presence in the field gave us great confidence, and it was clear that he genuinely cared about the quality and craftsmanship of our future home. Any concerns or questions we had were always met with prompt, thoughtful responses, and he ensured that everything was addressed to our satisfaction. Equally deserving of recognition is our sales manager, Karen Roseboro, who played a vital role from the very beginning. Karen was instrumental in helping us understand our options and guiding us through the home selection and customization process. Her responsiveness, patience, and helpful insights made a big difference, especially as we navigated some of the more detailed decisions. She truly went above and beyond to ensure we ended up with a home that met both our needs and our vision."

"There are no dislikes from Shaddock Homes or staff of Shaddock Homes. Everything here in Home and experience of buying from sales team George handling of maintenance from Sam and Bailey Jay are very good and up to the mark. These guys cant be replaced and responded to every request via phone or email, specially to mention Bailey from Warranty and Maintenance is very responsive, friendly and super workaholic. Build quality is great, no major issues in 1 year and patch work here are there and that took care by Bailey in time. Over all I am very likely satisfied with buying this home and team that help fix thing."

"This is our Second home with Shaddock. Maria Rincon was supporting us for both our homes. It was a pleasure working with Maria. She made it easy for us from sale to closure and following up open items. Bobby fulfilled the commitment on time and was very understanding of our needs. Maria Rincon was very supportive and made things easy for us throughout the process. It was always great to work with Maria. Bobby made sure the commitments are delivered on time and at the same time ensured without compromising the quality."

"Ty goes into great detail about the details of the home and was phenomenal to work with."

"I lived out of town. They informed me about the progress of the home every step of the way with pictures and text. They were quick to answer any questions I had. Kyle Little was great. He did his best to accommodate our needs."

"Communication was fantastic and reduced any stress in the home buying process. Joe was fantastic and made my wife and I comfortable in our decision to purchase from Shaddock."

"I had great experience buying a house with Shaddock. Great customer service. Especially Bailey Jay helped with any issues I had and took care of them immediately. Bailey jay made warranty request very smooth and were handled on time."

"Karen Roseboro was awesome to work with. She took good care of us with the closing process."

"Coming from out of state, the purchase experience and process was seamless. The Shaddock Team communicates diligently and they are always willing to help or answer questions. This was our 3rd new build home and Allen was first class when it came to answering my questions, sharing valuable information during my new home orientation, responsive when I needed basic information on the home, and communicated diligently with us too. Shaddock Homes work as a Team and helped this out of state family move-in to our beautiful home without any issues or concerns. Thank you!"

"Everything was really smooth, thanks to both Maria and Javier for being so responsive and supportive throughout. Maria was always responsive and flexible to all of our requests. Leslie was so helpful in guiding us through the design process and helped us make great selections within our budget. Javier was awesome to work with! He ensured that everything was done on time and with the highest quality."

"I liked the quality of the Shaddock Homes. Karen Roseboro and builder Sam are great to work with and made the home building process easy. Karen Roseboro is my sales agent and she is great person to work with. No complaints whatsoever. Sam is so passionate about his work and the home quality speaks volumes about his work ethics."

"Loved the whole process, Liam and everyone involved made it a enjoyable time!"

"I liked how people from Shaddock treated me and my family. They are professional and very friendly every single moments. Everyone was very flexible and trying to help my problems. Joe was very professional, extremely friendly, quick response to my question."

"Love the home, Maria Rincon was very helpful from the beginning walked in to the model home, she understood our needs. Tyler was super friendly and helpful, he made sure the house was in perfect condition when we moved in, the house was very clean we had a great experience how he handled every single detail the house needed. Overall great experience with shaddock homes and I would definitely recommend it to any friends or family. Maria is one of the most professional sales representative that I have ever worked with, she gave us full attention from the moment we walked in, answering all the questions and understanding our needs always made us feel welcomed and talked about this beautiful community and never been pushy or upset about anything we asked. Thank you so much Maria for helping us get a perfect and beautiful home. Tyler was very professional, he takes care of every single detail the house needs. Everything was great, we loved how they treated us and how much they cared about us."

"Very easy process and George in sales and Alex in construction were amazing throughout the whole transaction and move in."

"We loved working with Jackie. She was always quick to respond and so so nice to work with! Loved how kind and genuinely helpful she was. Clay and Michael were great at explaining everything to us."

"We are extremely happy with the experience with Shaddock Homes. Special thanks to Sales agent Karen Roseboro for the help she did through out the process."

"Kenneth was absolutely amazing with his support and Henry was absolutely amazing through the building process. They were on time walking us through the process and made it such an easy process. Ken was the most friendly and cooperative sales person looking out for a win-win deal."

"Mack McGowan and Andie Shrum scored 10 stars overall! Every time I call, text or email. They respond immediately."

"Everything has been very smooth. Both Karen and Sam have been great to work with. Karen was very receptive to our questions and quick with answers. Working with Sam and Bailey has been good. They both are quick with responses and updates."

"Love the quality of my home and the people!"

"The quality of craftsmanship in our Shaddock home has far exceeded any other home we’ve owned or toured. Karen and Bo have both been incredibly helpful, kind, and respectful throughout the process. What is typically a stressful experience has been made calm, and even exciting, thanks to their support and professionalism. Karen was truly incredible in every way. She was attentive, kind, and thoughtful… always quick to respond to our questions and consistently kept us informed about upcoming steps throughout the entire process. We’re so grateful for her support and all that she did for us. Bo was wonderful to work with, very helpful, and always answered our questions and kept his promises throughout the process. We genuinely enjoyed our experience with Shaddock. We love our new home, and are so grateful for everything that was done to ensure a smooth and enjoyable transaction, from everyone involved in this process."

"Alan was the best part of the whole process. He is genuine and cares about his customers. Melissa was also very helpful."

"Kenneth from Sales and Henry, the builder were both very helpful in answering my questions. A chat was set up between the three of us and the responses from them were prompt and helpful. Both of them were professional in their respective services. Henry kept his promises and provided timely updates and responses to my questions. Ken, I felt was genuine in his work. The one thing I will not forget is: I ran into a situation where the paperwork with the lender could have possibly delayed the closing date. Ken's words were genuine and encouraging in that situation. He said, "At Shaddock, they are still a small, family based company, and that he will do every possible thing to bring our family to the new home." Indeed, he did follow up with some suggestions the next day. Things eventually worked out; but those words mattered a lot to me at that time."

"I loved the customer service and the communication. Lea Singh went out of her way to make my purchase happen! David was amazing through the whole building process with communication and updates on my home!"

"My first impression of Shaddock Homes was meeting Bryan. He was happy and engaged, and had a high level of enthusiasm as he spoke about Shaddock. He showed me several homes, while learning about my needs and expectations. He worked diligently with me, and was instrumental in guiding me through the home buying process. I knew quickly that he understands the industry and his knowledge from the beginning was extensive. He always had time to answer any questions. He is a great representative of Shaddock. Kevin walked me through a thorough orientation of the working attributes of the home. He is also extremely knowledgeable and patient."

"Purchase experience was great. Sales personnel were very helpful in making recommendations and resolving issues. Kristen understood our vision and was very helpful in making selections."

"We had great assistance from David, Reile, Jeff and the Design Center in building our home. It was a great experience because of your teams. Stephanie was very helpful and patient in the design process and was able to help us choose the correct items for our new home. Jeff was outstanding and was very helpful in building the home to our specifications. He went above and beyond and exceeded our expectations." 

"David and Jeff were extremely helpful. They were always patient, attentive and went above and beyond to help us out in any way we needed. Stephanie was extremely attentive and helpful throughout the entire process."

"I appreciated the transparency I was given about all the qualities in the home and how quick the team involved was able to make the process occur. They were honest about issues that needed to be resolved and were transparent about finding other issues I may have missed during the walk thru. They also communicated with me for each task as it was resolved."

"I really appreciated how smooth the overall process was from contract to move-in. The sales and construction teams were very supportive, responsive to questions, and kept me updated along the way. The quality of the home and the professionalism shown throughout the purchase experience made the process enjoyable and stress-free. Karen was very knowledgeable, patient, and always available to answer my questions. I really appreciated the clear communication and guidance throughout the process. The design selections representative was very patient, knowledgeable, and guided me through all the options clearly. I appreciated their helpful suggestions, which made the process enjoyable and ensured I felt confident in my choices."

"I'm a first time home buyer and Maria made sure I was aware of all the processes that's involved in closing and Javier the construction manager was always available for any questions I had and took care of all the concerns I had, overall they made my home buying process easy. Maria made sure all my questions were answered and she kept me informed of the closing process. Javier was always available for any questions I had during the process, his orientation about the house is very detailed, he made sure all my concerns are addressed."

"Working with Rich, Mack, and Andie was fantastic. Mack and Andie have been invaluable resources this entire past year. Andie is always very responsive and tackles issues."

"We loved our sales presentative, Jackie, because she was knowledgeable, helped us with anything we needed, and you can tell she really loves the Shaddock product! We loved working with Stephanie and Lauren during our design process, they both really understood our vision and helped it come to life with what Shaddock had to offer! We loved working with our construction representative, if we could have Michael work with us for any future home of ours, we would! He was amazing!"

"Robert and Richard were fantastic to work with. Richard sent us pictures to show updates every couple of weeks and always made us feel welcome at the model. Robert overdelivered on everything and went out of his way to make sure we were happy."

"Karen and Mike were very helpful through contract and later too. Karen was always available to answer questions and help us with design choices when we needed it. Sam has been wonderful handling the construction of our home. He paid attention to details and kept in touch and was always prompt to address any of our concerns. Karen has been very helpful in helping us navigate through the process of a new build. She was always available for advice we sought given her experience in this industry. The Shaddock Design Studio representative was patient with us helping us choose and decide on the best options for our home. Sam is very knowledgeable and pays attention to details. He took utmost care to make every single detail be accurate and addressed any concerns that we may have had with promptness."

"Everyone was incredibly kind and easy to work with!"

"John Jay is so friendly and helpful and I appreciate how responsive he is! He is great to work with and made the move in process and subsequent warranty issues smoothly!"

"I love the work of the Sales Manager, Lea. She is still in contact with us and ready to help and answer any questions 24/7."

"Alex has been a great builder. Bailey has been phenomenal. We enjoy living here."

"Loved the attention to our recommendations or choices from Jackie and Michael from the Shaddock team. Michael was super helpful and informative on any and everything during the building process. Stephanie took us through the process, and was very helpful. Great team, loved working with them. Not a lot could've been done to make it better."

"Bailey has been really helpful and proactive and addressed all of my issues."

"I liked the floor design, construction quality & after sale warranty service. Bailey gives time to understand the concern & quickly schedule remediation task with the trade."

"Loved working with Karen and Bo. They are very patient, friendly and quick to respond to any questions or clarifications. Karen and Bo went above and beyond to make sure we received the home before schedule to accommodate our needs and made sure we are getting constant updates. Karen is the best. She is very attentive to detail, patient with all questions, maintained high levels of professionalism, provided accurate and timely updates, went above and beyond to provide prompt responses to all our questions during the entire process. Melissa is highly knowledgeable, great at what she does. She is very friendly, patient and highly professional. We did the full design selections at the design center in one day since we are out of state buyers, but Melissa went above and beyond to understand our tastes, requirements, budget and worked around it to suggest the best design selections that suits our needs. Bo Pinnon is our construction manager. He is very professional and knowledgeable. He clearly explained all the things related to our project, and went above and beyond to make sure we are getting our home before the average schedule. He maintained constant communication during the full construction process and made sure all the findings from the third party inspections are addressed in a timely manner. He maintained high levels of standard in both communication and the construction of the home. We highly recommend him to anyone. Bailey Jay is very friendly, the took the time to explain what's covered and what's not covered and ensured most of the initial findings were addressed on time."

"I liked the determination to make us happy. Alex and George were great!"

"Had great experience with Shaddock Homes. George and Alex went above and beyond for my project. Alex Ramos was the best construction manager I’ve ever worked with. He was always responsive and willing to help. I would recommend him!"

"David was amazing to work with, he was always quick in responding to pre purchase questions, provided information about the community and available inventory promptly. It was super easy from day one walking into the model house, until we closed the house. I'm super impressed and would love to refer David & Shaddock Homes for friends and family for their future needs!"

"I had a positive experience with the community and appreciated the smooth closing process, especially with Kenneth's support."

"What I liked most about my experience with Shaddock Homes was their excellent communication, attention to detail, and the timely completion of my home. Our Builder did an amazing job and we really appreciated how smooth it went throughout the process. Matt was great! We really appreciated how thorough the warranty manager was in explaining everything about our home. He even gave helpful tips and tricks for preventive maintenance, answered all our questions, and left us contact information for any future needs. It made the whole experience smooth and reassuring! Everything was done to a high standard, and we felt that all aspects met or even exceeded our expectations. Shaddock Homes did well, I wouldn't change a thing."

"Everyone explained everything and took the time to make sure that my wife and I were informed about all the guarantees and possible things that may happened to our new house in the suture (normal movement of walls and door). Matt and David were very informative and kind to us. Everything was a great experience, great costumer service."

"Our overall experience was excellent. Kenneth and Henry were very responsive and addressed all of our concerns promptly. Kenneth has a genuine customer-first mindset and goes above and beyond to accommodate any requests. Henry ensured the build was completed on time. We truly felt valued and appreciated throughout the entire process. It was the best sales experience we could have asked for! Kenneth truly understands his customers needs and goes above and beyond to help."

"Michelle and warranty all knocked it out of the park. I’ve now build 6 homes and non of them were as delightful as my experience with this team. The quality of home is better than my last fully custom home. Love me some Shaddock Homes."

"My wife and I have spent the last couple of weeks working with Stephanie. She was outstanding and extremely helpful. She almost knew what we wanted before we asked. She took the time to get to know us and our style before giving us suggestions and options. In my opinion Stephanie is an asset to your company."

"John Jay was very responsive and followed up each time with a phone call."

"John Jay is very understanding and a good communicator."

"Bailey is really a great guy and always on top of his games shoutout"