Take a look at what our clients have had to say about Shaddock Homes!
For verified homeowner reviews, visit Eliant Reviews
"Cam, my sales representative went above and beyond to help during my home appraisal challenge and review process."
"We went through with the purchase on our home because of Maria's incredible customer service, customized approach, and incredible ethic and honesty. She was responsive, respectful, kind and knowledgeable. Bobby was courteous, knowledgeable, respectful, and very thorough. We are very thankful to him!"
"We loved working with Maria Rincon and Jayson Hill. We have never experienced the new home building process prior to this home. Maria was very patient with us and offered a lot of great suggestions while we were designing the ideal home for our family. She took the time to understand what we were looking for and actually went out of her way to find a floor plan that was not offered in this community because it met our needs. That's great customer experience! Jayson took over our build more than half way into the construction but took ownership as if he had been with us from the very beginning. He took his time to explain to us the nuances of the house and made sure we knew how to maintain it. He was so knowledgeable in all aspects of the build that it gave us a great sense of assurance that our house was in good hands."
"All of the team members we worked with have been great so far, but I'd like to give extra special attention to Maria Rincon because she's been so attentive with our needs and has been easily approachable with every matter. She follows through on our requests and responds as promised in the most pleasant way. Jayson Hill has also been great to work with so far. Kristin Denney was also great to work with our interior, and guiding me through that process."
"Entire home purchase experience with Shaddock homes is great. We purchased an inventory home. The process went smoothly from offer contract to closing process."
"Karen Roseboro helped us in every phase from contract through move-in process. Her support and cooperation helped us during the entire process. She is very committed and dedicated resource and very friendly."
"Harold Owens is outstanding. If I have a question about anything he has helped me above and beyond. All service requests have been handled in a timely manor. Trades have cleaned up after themselves."
"Michelle Tornes was our favorite part of the process - she always had a positive solution (or choice of solutions) for any challenge or problem we met. She made suggestions that were always on point with our budget and taste, and was a joy to work with."
"Michelle, Terry and Kristen have all been amazing. The three of them are so knowledgeable, friendly, responsive, and super patient. It has been a absolute pleasure working on building our home with them. We got so lucky with that team!"
"Don, Yancy and the whole team made sure the experience is smooth and transparent. Our questions were answered with details and they were always there to pick up our calls. Amazing customer experience."
"Both Don Speckman and Yancy Devine were exceptional to work with. All issues that arose were addressed in a timely and professional manner. The best part of the experience was watching our design choices come to life."
"My husband and I purchased an inventory home in Melton Ridge. So, the time-frame between contract through move-in was short and did not include a lot of activity. However, during that time, I was so excited about the house that I would stop by and visit it almost every weekend. Don Speckman was gracious enough to allow me to visit our home multiple times and stay as long as I wished. During which the time was spent day dreaming of how I would furnish and live in our new dream home. During the inspection and walk-thru, Yancy Devine listened and made note of all our concerns as well as answered our questions. He was professional, personable and humorous to work with."
"Excellent communication. Never felt like the dollar was more important than my happiness as a customer. Flexibility to meet our needs and wants. Kelly Dennis was amazing. She would touch base with us regularly and answered all of our questions promptly and appropriately. She never misled us and shared in the excitement of building our dream home. Cannot think of one bad thing to say about her. She is a HUGE asset to Shaddock!"
"Diane Horn the sales rep was incredible. She was upfront and honest. You can tell she really cares about the homebuyer. She was very upfront and honest. No games with her. She has the clients best interest first. She was excellent. Jim Owens was also very good. Very upfront and honest as well. Kept his word on everything."
"We stayed in close contact with Robert throughout the entire build process, and he was always quick to answer our questions, so by the time we got to the final walkthrough/orientation, there really wasn't much to do or go over because we had already done it."
"Robert Durham has been great. He responds quickly and professionally to questions and concerns and has taken swift and appropriate action to correct and mitigate construction problems that have popped up. I hired an independent 3rd party inspector and Shaddock and Robert have been most accommodating. In fact my inspector was "impressed" with the quality of construction so far (foundation and framing)."
"I can't say enough good things about Michelle and Terry. Michelle was with us every step of the way. She always returned our calls and texts in a timely manner with answers to all of our questions. We could truly tell that she cared for us. She took the time to help us, look out for us, and build a trusting relationship with us. To be honest, without her, we wouldn't have bought from Shaddock. We were looking at several homes, and Michelle was by far the most persistent, knowledgeable, and friendliest sales person we came across. She truly went above and beyond, and out of her way to take care of us. Terry has been a delight to work with as well. Very personable and is always there for us. Truly reliable. You guys did a great job hiring these two. We knew Shaddock built great homes, but now we now Shaddock also builds great relationships."
"We really appreciate the excellent support from Karen Roseboro through out the process of buying, right from the contract signing to construction. She has been exceptional in providing the right and clear information to us, which has helped us get our dream home. She is great to work with. Miss Janice, who is the assistant for Karen Roseboro, has been very helpful by spending time with my daughter when we had to spend hours with Karen. We would like to thank her for her great help."
"The few things that we noticed that needed to be fixed were fixed as soon as possible. Terry was very helpful answering any questions that I had. Michelle was so helpful during the design phase to make sure we had everything we truly wanted & helped narrow down things to stay on our budget. We are so happy with all of her suggestions that she helped us with. She was also very organized and when we couldn't remember for sure something we picked out she always had very detailed notes to help us out. We are so pleased with how everything turned out and really enjoyed all of the time spent with Terry and Michelle throughout the process."
"The people that work for Shaddock here at the development (Joe Calendar and Allen Roberts) have made our experience awesome. They have always been there to help us in any way. I feel we have a good quality home and trust Allen and Joe."
"Cam Casper has gone above and beyond to ensure we're happy. From ensuring we're not missing anything in the design center process as well as making sure all our concerns are handled efficiently. He's an asset to Shaddock."
"We loved the way the home was built so quickly with good finishing. A huge thanks to Karen Roseboro for her extraordinary support through out the process from contract to even today. She is very responsive and we love to meet with her and Mrs. Janus too as she is so supportive. Greg, our builder was awesome in delivering the house and he finished all the commitments he promised to us within time. We really appreciate his hard work and thankful for his support."
"Alex, our construction manager has been amazing. He is a wonderful communicator, with exceptional attention to detail. He provides excellent insight and really prioritizes our family's home."
"Our sales person, David Price, was outstanding from the beginning to the end. He is extremely knowledgeable in the home building process. He is courteous, friendly, dependable and professional. We enjoyed our relationship with David through this process. In addition, Kristen Denny, at the design center was also very professional, courteous and knowledgeable in the design process."
"Michelle and Terry helped us every step of the way."
"Everything went as expected and everything was explained."
"Shaddock Warranty guy Clay Atwell is very helpful and quick in resolving any issues. He is the best of all the shaddock employees."
"Great experience all around!"
"Kim Stewart and our construction Manager Alex they are both awesome, helpful, informational."
"I worked with Alan Wolfe. He was very responsive with any questions and was very proactive in making sure I understood everything."
"Don Speckman was very supportive and helpful. Our house turned out beautifully when finished."
"Liked having multiple walkthroughs and transparency."
"Cam and Mike were very professional and friendly. They made themselves available when I need them. I enjoyed working with them."
"We loved how genuine Joe was and we could trust his word."
"The attention to details and willingness to make sure we were happy and remained happy."
"It has been a smooth process so far. We check in a few times a week, and everything is coming together just perfectly."
"The easy and availability to submit a warranty request. Not to mention the responsiveness as well."
"Timeliness of response. The team members are all very respectful and feel like are on my side and not just protecting interests of Shaddock."
"Nate did a great job at helping us out with warranty."
"The builder Terry was very customer friendly and tried to help as much as possible."
"The best and most exciting part of the purchase experience was choosing our home floor plan and elevation. Maria Rincon was our sales agent and she made this experience easy for us by showing us the different options and allowing us to see different spec homes so that we can make the best decision for our family."
"Maria was extremely reliable throughout the entire process, even on her off days!"
"It was a smooth transaction."
"Liked how quickly sales responded to questions."
"Working with Michelle and Terry in the process. Their patience and expertise was exceptional."
"Alex Ramos has been very nice to work with, he returns all of our calls and emails within 48 hours."
"Overall, great experience with Cam. Nothing I would do differently. I would buy from him any day."
"Beautiful well built and designed."
"Moira is wonderful in every single way."
"Everyone that we have worked with from Shaddock has been amazing especially Alex! He has gone above and beyond to make sure everything is right! He's the best."
"The design and overall look of the house. It's a dream home. Bobby and Maria were also great to work with."
"Harold Owens is knowledgeable and willing to answer questions and discuss items. He represents Shaddock very well."
"The sale person was very patient with us in answering all our questions, being first time home-owner we had lot of questions. She walked us through the whole process and explained everything nicely."
"Robert & Nate - were WONDERFUL. Answered all of our questions, left us their numbers/emails if we had any other questions."
"Very happy with the quality of our home and the construction management team."
"They seem like honest to goodness good people who care. Our driveway wasn't right and they took responsibility and fixed it multiple times until it was fixed. The house itself is beautiful and the quality is very good."
"They take care of the issues and the portal for submitting problems is quick and easy."
"Jayson was extremely fair, skilled, and honest."
"Shaddock Homes was the first builder we looked at when we decided to relocate to TX. The look, style, design, finishes, and quality stood out above the other builder homes we saw. Everyone kept in very close communication with us throughout the entire process, which was very helpful."
"Greg is very personable and professional. From day one he is very approachable and prompt in fixing issues which is making our house a dream home. He obviously takes great pride in every home he builds. Whenever we ask his view on the design selection he always used to say he likes everything the customer likes and wants us to be happy with our new home. It gives such a comfort feel to us. We thank for all the hard work put into making our home come together beautifully. We love the look and feel of our home and are very happy to work with a great builder. Our family is eagerly looking forward to move to our dream house as soon as possible :) Also a special note of thanks to the person who helped us during the stain meet. Have been getting wonderful feedback on the wood stain of our house."
"Liked our construction representative and how flexible he was."
"Maria has amazing integrity and truly cares for her customers."
"The Construction director Allen has been very informative and helpful."
"Good follow up, timely construction. Good quality."
"Everyone we encountered through the process was helpful and friend from Cam and Zack and the ladies at the design center. Their patience made the process much easier."
"The sales manager and builder went above and behind to make the house exactly what we wanted and needed for our family."
"Harold ensured that service repairs were sent to vendors quickly and the vendors were easy to work with to schedule repairs."
"Robert was great to work with. Always available to answer questions, very friendly and easy to work with."
"I love my home. The quality overall far surpasses other builders. When issues have come up Shaddock was eager to remedy the situation. Staff are personable and professional."
"Karen is wonderful person helped me in each stage to make purchasing experience so smooth. Thanks Karen. Greg is very helpful during construction, he went in and out to close my house on time and quality. very grateful to Greg. Thank you Greg. Glad. ended up purchasing with Shaddock."
"Great Customer Service."
"I love working with Nate Phillips, my warranty manager, he is extremely responsive and gets any issues scheduled right away. Every trade that has come out to my house has been very professional and always does the repair correctly."
"I am very happy with Shaddock warranty service .They warranty manager Clay is very prompt in taking care of all the requests."
"Sales very friendly and pleasant."
"Diane HORN was the BEST part of the entire process, thorough, responsive and always greeted with a smile!"
"The customer service received from Michael has been great overall. He is always kind and understanding."
"Cam, Stephanie and Taylor have all been great to work with. Each has made what seemed like daunting processes flow very smoothly for us. Cam and Stephanie both explained what we could do to be ready when we met, which was very helpful. Taylor also explains the construction process well."
"Michelle Tornes, Terry Johns and Kristin Denney have all been fantastic to work with."
"Prior to closing, the line of communication between the Sales Office and Builder was clear and always open. Cam and Mike in the sale office were an absolute pleasure to work with, and made themselves available for my wife and I, always. Mike has been a tremendous advocate for Shaddock and a pleasure to work with throughout the process. He was incredibly supportive and offered advice and assistance along the way. His experience in various positions have, in our opinion, provided him with a unique skill set that helped us with the process, through the tough times especially. Cam was great to work with, and spent a lot of time working with my wife and I throughout the process, and was always positive and accessible. Zach was a tremendous help throughout the build process as well. He has been great to work with."
"The sales process was conducted professionally and with zero hurdles. The move-in experience was good too, and the support for initial issues was really good, Clay Atwell was always responsive and professional."
"Michelle and Terry make a great team! Michelle walked me through the process and what to expect from beginning to end. Terry was great at giving me a timeline through the process as well. I also appreciate both of their attention to detail. From both of their unique perspectives I was able to enjoy the process rather than experience stress throughout the building phase. They are also both trustworthy and represent Shaddock tremendously. I am proud of my home and Shaddock should be proud of Michelle and Terry and the professionalism they have in building their homes. One last thing, before I contracted, and throughout the process, I talked to SEVERAL people who live in Shaddock Homes and EVERY ONE of them told that if Terry and Michelle are building your home then I have nothing to worry about...and they were correct."
"Harold truly showed that he cares, making sure that you know every home is different and every client is different. He went above and beyond to ensure we were comfortable in our new home."
"This is going to be a long read, but I promise you that it will be worth it. So grab a glass of wine or a beer, and maybe some popcorn. My name is Michael Doan; my wife and I recently closed on our new Shaddock home in the Estates at Rockhill in Frisco. We have been Frisco residents since 2000, and we told ourselves that we would never live as far north as highway 380. But look at us today -- we have moved to FM423 and highway 380. You are probably wondering, if we told ourselves that we would never be that far north, then why and how did we end up so far north? Two words: Shaddock Homes. I do not remember the exact timeframe, but we first learned about Shaddock Homes around 2006. We enjoyed walking through new home construction and we walked through the homes at Shaddock Creek Estates (and the Sotherby homes at Waterstone). We were just so mesmerized and in such awe at the LEVEL OF CUSTOMIZATION, ATTENTION TO DETAIL, and LEVEL OF QUALITY with those homes, but owning a Shaddock home was merely wishful thinking for us back then. Fortunately, today, through successes of our careers (and maybe some luck), our dream has come true. It is that kind of REPUTATION that drove my wife and I to build a Shaddock home so far north with our friends. Yes, our friends also built a Shaddock home next to us! Although that reputation alone was enough for us to choose Shaddock, there were other determining factors. We love Shaddock floor plans, especially our 5248. The floor plans are well thought out with a tremendous amount of style and character. Having the master bedroom and a bedroom downstairs makes it convenient for parents and their baby, or a couple and their elderly parents. Having bedrooms that do not share common walls is great for noise/sound isolation. In addition to that, I cannot sing enough praise about Joe Callender and Tim Long. They are both a rare breed with a great passion for what they do. Joe is one of the very few sales consultants I have met that thoroughly knows the products that he sells and is able to answer most, if not all, of our questions. His challenge was not to sell us on a Shaddock home, but to sell us on the area/community. It is almost as though Joe put himself in our shoes. Furthermore, he also gives solid home building advice; when I meet other Shaddock customers, I always tell them to trust uncle Joe, because he has lived in Frisco for many years and has BEEN WITH SHADDOCK FOR MANY YEARS. Likewise, Tim is one of the very few I have met that UNDERSTANDS CUSTOMER SERVICE. Throughout our entire build process, Tim has gone above and beyond in making us feel important. I have sent him numerous emails on late Sunday evenings and have received replies just minutes later, even if it was a simple acknowledgement. He has always been RECEPTIVE to our questions, concerns, and feedback throughout the entire build process. It is also not surprising that Tim has also BEEN WITH SHADDOCK FOR MANY YEARS. Those guys are all about building homes, and BUILDING RELATIONSHIPS. I know that there are a lot of hands involved in building a home, many we have no contact/interaction with, but to us, the customer, Joe and Tim are the face of Shaddock. I have found them to HAVE HONESTY AND INTEGRITY. It is not surprising that we have visited Joe (and our house) on a regular basis during the build just to enjoy his company. And now that our house is finally complete, we will continue to make time to visit Joe. In closing, I have been in my career for over 24 years, but I have worked in many industries. I have observed that your more successful companies almost always have: a) employees that are happy and satisfied with their work and their employer, AND b) customers that are happy and satisfied with the product or service. If the employees are passionate about their work and employer, then they are empowered to provide a highly satisfactory level of service to customers. When that happens, the company will thrive. It is a synergistic relationship between employer/employee/customer that makes a company successful. Based on what we have experienced so far, it is no surprise that Shaddock has this synergy. Our entire Shaddock experience has been a dream for us, and I think I can speak for our friends too. So from the bottom of our hearts, to all involved, thank you for building our Shaddock dream home. P.S. I will also throw a kudo/shout-out to David Price at Shaddock Creek Estates. My wife and I stopped by the model to get design ideas (but David and I ended up talking about cars, hehehe). He made us feel very welcome and important, despite us building with Joe."
"What we liked most about our experience with Shaddock Homes would be how custom we could really make it. The materials offered to choose from and the customer service from all associates made it a dream experience!"
"Kim was outstanding throughout the whole process, she was very helpful & knowledgeable, we loved working with her. She is an asset to Shaddock homes. Our builder Yancy was very helpful too."
"We are proud about the selections and the end product looks good!"
"Karen was extremely helpful throughout, Shaddock seem to work with me on a personal level and assist my family and I with our cross country move. She was outstanding and went above and beyond in meeting my families needs."
"Michelle was one of the most thorough people I know. Her expertise was extremely valuable in helping guide this entire process. She was so invested in our experience that we felt that she was an extension of our family. She showed genuine care and concern for our happiness and satisfaction. Her communication was second to none. She was just a pleasure to work with. Our visit to Light Farms dates back longer than 3 years, it was because our initial introduction to Michelle that we came back to finally purchase. We had many questions and she never short cut us on time or attention. I cannot say enough about Michelle, she was a blessing and I'm happy we were able to go through this experience with her. My family is beyond happy with our home. She's truly an asset to the organization and takes to heart her client. I'd be remiss not mention Terry's care for us throughout the process. He made sure he was informative about needed changes and the process along the way. He was patient in explaining the details and answering all of our concerns. He handles us with care and although we experienced delays it was all worth it in the end. His expertise was also crucial throughout the process and tending to outstanding issues to make sure that were reconciled. We've built many homes, most builders aren't as personable but Terry took the time although very busy to make the experience human and comfortable for us. Great team in the Light Farms Shaddock community!"
"Shaddock Homes' point of contacts for my home were all real nice, My Builder Greg, Sales person Alan and now my service manager Alex all were very easy to work with. They listen well, and are very knowledgeable of what they do. Alan, my sales manager, was very friendly to work with and I appreciate him for putting an extra care to the things we desired in our new home. He was very prompt in responding to our questions and concerns at all time. Greg, my builder, had been very thorough during my home building process, He continuously kept in touch with me and kept me informed regarding all the changes, and made sure to fix things if we did not like anything. I appreciate all his help in giving our home as per our expectations. He is a nice man. :-) Alex is our Service Manager, and I have all good things to say about him. He had been very efficient in managing all the service tickets I had opened. He always made sure that my work gets done timely, and also follows up to see if I was satisfied. It was really an exceptional service from him. Alex is very humble and respectful, and at the same does incredibly nice at his job. Thanks!"
"Don Speckman was extremely helpful, responsive and knowledgeable. He was a pleasure to work with."
"The one thing that made the process easy and enjoyable was the people we that were working with through the process. Kelly Dennis was always very helpful when we wanted specific choices and she always offered an alternative if something we wanted could not be achieved. We cannot say enough good things about Mr. Kyle Little. He was always present through every step of the building process. He always addressed any concerns we had and made sure we were happy with the final results in every building stage. Thank you Kelly and Kyle!"
"We moved from Boston, so we were not able to come in person to see the house, Alan was quick and very helpful in sharing the home videos and FaceTiming with us. He was always on time and ahead of the process in helping us, that helped us to complete our process quick and smooth."
"Cam and Zach from the Southwest team and Stephanie from the Design Center, and while she is not a Shaddock employee, Carol Morse from Porter Lighting. All wonderful to work with! We have visited the other homes in our community built by American Legend and Britton Homes and feel confident to report that Shaddock Homes has the best floor plans and finishes. We also want to recognize our sales partner Cam and home builder Zach for their accessibility and responsiveness, they are a true dream to work with and have secured our trust and respect."
"We are residents of Estates of Shaddock in Frisco. We want to take this opportunity to thank Karen and Greg, who steered our construction journey without any hard stops. From the day I signed the contract to the closing day, Karen was the go-to person. Millions of doubts, confusions, frustrations through out the construction process and Karen was there to clarify all of them patiently. Most of the time we walked into her office with confusion and walked out with clarity! And of course we enjoyed the cold water during peak summer! One of the best qualities Karen has is response time. We truly appreciate her immediate response to our questions anytime. Now for Greg, an amazing guy who understood not only our needs, but also our customs. The closing date and time are very important and without Greg I think we would have not been in the house as expected. He expedited the construction wherever possible. During the construction we used to come almost every evening to check the progress. It was always a pleasant surprise with the progress from foundation to the final finish. We nicknamed him Magician after seeing his ability to get things done in hours. He had a solution for everything and we still remember the kitchen cabinets and corbels, without his extra effort we would have missed our dream kitchen. We are glad to be part of Shaddock community and give our sincere thanks to Karen and Greg who made it possible."
"Karen was very personable and great to work with. She made us feel important and not like just another buyer. More like a friend!"
"From the first day we walked into the sales center, it felt as if we were dealing with a genuine person who didn't come off as "sales-sy." Karen was extremely patient and guided us on making the most informed decisions. Her no pressure and warm attitude was definitely a quality to be appreciated - well done Shaddock!!!"
"100% of our experience I really have to attribute to Karen. She gave us such amazing guidance and advice from the moment we walked in the door at the model home, until the day we signed our closing documents. She invested so much time in us and we couldn't have had a better experience! It has been a dream come true!"
"We can't express our gratitude enough to both Karen and Zach in this process. Our feelings are very positive. If we had a concern/issue, it was handled professionally and completely. All good."
"Thanks to your company and the excellent service provided by Karen Roseboro, I'm enjoying the coziness of my new home. Not only did Karen provide helpful advice regarding the color of my cabinets, type of flooring, wiring choices, etc. but her ready smile made my first home building experience even better than I expected. She let me know all the important information regarding the building procedures and uncomplainingly listened to my indecisiveness on making design decision choices. She has a caring approach and is a true professional. I would especially like to commend Karen for her professionalism and would recommend your company to anyone needing a new home in the future. Keep up the good work."
"The salesperson was very prompt, answered all my questions. Was very helpful throughout the home building process. Very knowledgable about the community and near by developments."
"The finish out was excellent, as was the customer service. Kelly was very easy to work with and knew everything!"
"Mike Yost did a stellar job helping our family with the construction of our home. He kept us informed, always treated us with respect, and answered our questions in a timely and courteous manner. Mike did an awesome job and we greatly appreciate it! This is our 2nd time building a home and I can say that the quality and value with Saxony (and Mike) was much better than our previous experience. We appreciate all he did to get us closed on time!"
"What we appreciated most about Shaddock Homes was the respect and the time devoted to us. David Price was professional and patient through the entire process. We are very excited to move in this weekend! We are so glad we selected Shaddock Homes. The entire organization was responsive and displayed genuine care for us and the process. We will recommend Shaddock to our dearest friends and family."
"I am in the process of building my second Shaddock house. To me there is not a better new home builder out there building sub million dollar homes. They do not cut corners and they use excellent products and contractors to build their houses. I am beyond thrilled to be building a new home for my family with them."
"Sales person was always there to answer any type of questions, even on the days he was off. Always returned calls. Guided us through the process and how to make best out of my money with valuable suggestions. Builder - What can I tell. Very nice person, always attend the problems pointed out (very few times though) even after the house is closed. Overall was happy to work with the builder. Both Sales (Joe) and Builder (Allen) were amazing to work with, we have built a good relationship during this building process. I highly recommend them to anyone looking to build or buy."