Buyer's Toolkit

Warranty Information

To all NEW HOME homeowners: Please be assured that your health and safety is our top priority. With that said, we are instituting a 14-day suspension on servicing non-emergency homeowner warranty requests. We understand some of the natural burden that will result from this precautionary step, but it is done with respect to ensure the safety of your home and our team members. Check back for Warranty Updates here or directly through your Warranty Manager. 

Until further notice for homeowners to refrain from entering new warranty requests except for emergencies.

Shaddock Homes has constructed your home with quality materials and the labor of experienced craftsmanship. Before using any material, it must meet our specifications for quality and durability. All work is done under our supervision to attain the best possible results for your investment.

A home is one of the last hand-built products left in the world. Once we have assembled the natural and manufactured materials, the components interact with each other and the environment. Although quality materials and craftmanship have been used in your home, this does not mean that it will require no care or maintenance. A home requires care and attention from day one. General homeowner maintenance is essential to providing a quality home for a lifetime.

Procedure for Customer Service:

To file a warranty request, please visit our “Contact” tab at the top of the page and click on “Warranty Request.” Fill in the required fields, and list each item in the “Comments/Notes” section. To assure timely response and proper record keeping, on-site sales and construction personnel will not accept service requests in your community.

When we receive a warranty service request, we may contact you for an inspection appointment. Warranty inspection appointments are available Monday through Friday, 8:00 a.m. to 4:00 p.m. We inspect the items listed in your written request to confirm warranty coverage and determine appropriate action. Generally reported items fall into one of the three categories:

  • Trade Contractor Items
  • Home Maintenance Items – Non-Warrantable
  • Cosmetic Items – Non-Warrantable

Either a Shaddock Homes representative or a trade contactor will contact you to schedule the work. Warranty work appointments are available Monday through Friday, 8:00 a.m. to 4:00 p.m. We intend to complete warranty work orders within 15 working days of the inspection unless you are unavailable for access.

Emergency Service:

As defined by the limited warranty, “emergency” includes situations such as:

  • Total loss of heat when the outside temperature is below 45 degrees F
  • Total loss of air conditioning when the outside temperature is above 85 degrees F
  • Total loss of electricity (Check with utility company before reporting this circumstance to Shaddock Homes or electrician)
  • Total loss of water (Check with water department to be certain the problem is not a general outage in the area)
  • Plumbing leak that requires the entire water supply to be shut off
  • Gas leak (Contact your utility company or plumber if the leak is at the furnace or water heater supply lines)

During business hours, call Shaddock Home’s office at 972.526.7700.

After Hours Emergency Contacts:

Plumbing:  Enterprise Plumbing at 972.237.2860

Electric: Metro Tech Electric at 972.941.8600

HVAC: K&S Heating and Air at 972.271.9319

Appliance: Electrolux Service at 877.435.3287

Appliance: GE at 1.800.432.2737

Kitchen Appliance Warranties:

The manufacturers of kitchen appliances will work directly with you if any repairs are needed for these products. Customer service phone numbers are listed in the use and care materials for each appliance. Be prepared to provide the model and serial number of the item and the closing date on your home. Appliance warranties are generally for one year. Please refer to the literature provided by the manufacturer for complete information.

Helpful links and registrations:

GE Appliances

Homoewner warranty that closed prior to 1/1/18, click HERE

Homoewner warranty that closed after 1/1/18, click HERE

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